When you meet with leadership teams, the conversation is usually about:
- Profitability and performance
- Strategy and structure
- Growth plans and future direction.
But when you spend time with the people on the ground, you often hear:
- The systems that slow them down
- The workarounds they’ve created just to get the job done
- The ideas they have to make things better, but no one has asked them.
It’s fascinating how different these perspectives can be.
- Leadership often sees the symptoms
- The front line experiences the pain.
When you connect both worlds, that’s when the real insights appear.
That’s where transformation starts.
Because the truth is, you can’t solve what you don’t see, and you won’t see it unless you listen at every level.
Question for you:
When you’re engaging with a new organisation, which level gives you the most valuable insight. the boardroom or the lunch room?
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